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How do I refund a buyer’s payment?
How do I refund a buyer’s payment?
Written by Harriet Wetton
Updated over a week ago

As a seller, you can refund a buyer’s payments through stripe.

  • Find the charge to be refunded on the Payments overview page.

  • Click Refund charge.

  • Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.

  • Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund. Click Refund.

Your buyer will see the refund as a credit in approximately 5-10 business days, depending upon the bank. Refunds can’t be cancelled after they’re issued.

Please note there are no fees to refund a payment however Stripe’s fees on the original payment will not be returned in case of a refund.

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